Returns & Exchanges

Due to the perishable nature of our products, MOTH does not accept returns; however, we are committed to ensuring you enjoy every bite. If your order arrives damaged or incorrect, please reach out so we can make it right with a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package for any signs of damage or missing items from your order list.

• 2.
  Document Issues

  If there is a problem, take clear photographs of the product and the packaging to help our team assess the situation.

• 3.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and the photos you collected.

• 4.
  Resolution

  Once reviewed, we will process a replacement shipment or issue a full refund to your original payment method immediately.